Get Help
FAQs
Here are answers to frequently asked questions:
The most important step is to get a foodbank voucher, if you are not already in touch with an agency, please contact Citizens Advice on 01245 205579.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If you are already working with an agency, please ask them about a Foodbank voucher. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher.
Bring your voucher to one of the distribution centres. The locations and opening times of the distribution centres can be found on the LOCATIONS page – or click here. NOTE the warehouse is is not a distribution centre.
Please discuss with your referral agency if you are unable to attend.
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank distribution centre?
The locations and opening times of the distribution centres can be found on the LOCATIONS page – or click here. NOTE the warehouse is is not a distribution centre.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Please consider asking friends, family or the agency that referred you for help with transport.