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Visiting a foodbank centre

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

voluteer chatting to client over tea and biscuits

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

When you come to the centre you will be met at the door by a volunteer who will take your voucher details. We are pleased to be able to welcome you into our centres; we recommend you wear a face covering (unless exempt) and sanitise your hands on the way in. Please keep a safe distance from others at all times. You will be able to chat with a volunteer who will listen and signpost you to further avenues of support whilst your food parcel is being out together.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

Practical guidance and support

Volunteers will offer some suggestions for your ongoing support. If you would like to chat further to a team member who is specially trained to know about local services and can offer practical guidance on the right support, please call or text 07376 312745 and we will arrange for a volunteer to call you back at a mutually convenient time.

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